06 Apr 2018

Help Basic

Troubleshooting

Error "Untrusted root certificate" when using Add location...

When an URL is added using Add location..., at first foobar2000 accesses this URL by itself (e.g. to determine content type and find appropriate decoder for it). "Untrusted root certificate" error happens at this stage, so component does not get this URL at all (and thus for example there are no info in component log). Actually, one can uninstall component, try to add Youtube URL and this error will occur anyway.

To workaround it, one can prepend URL scheme with "fy+" string (i.e. URL will be like fy+https://www.youtube.com/watch?v=XXXXX). In this case foobar2000 will not try to access it, so URL will be passed directly to the component.

Error "Unable to open item for playback (Unsupported format or corrupted file (array access out of range))"

Most likely M4A (MP4 AO) was selected for playback but could not be played using current configuration. Add M4A to Decode by internal FFmpeg OR update foobar2000 to 1.3.7+ OR disable M4A using Formats to ignore.

Error "Unable to open item for playback (Object is not seekable)"

Probably there is checked Allow seeking over HTTP checkbox in Preferences Advanced Networking and for playback was selected format which needs seeking when opening a file. You can do one of the following things:

Any other error starting with "Unable to open item for playback..."

At first you need to check whether component finds streams on the page. Go to menu View Youtube Source History and check if streams are listed there after opening a clip.

If streams are there then problem could be in a file format selected for playback. Reset settings in Audio tab of component preferences (click Reset page button there) and try to open the clip again.

If streams are not listed in History then open video URL in a browser in incognito mode - maybe it was removed from Youtube due some reason or access to it was restricted. If all is ok in a browser, then check component Log (in menu View Youtube Source). If there are no helpfull info, you could report problematic URL using menu Help Youtube Source Report....

Error "Decoding failure at X:XX.XXX (Connection error)"

This error may occur if foobar2000 is selected in Media downloading combobox (could be fixed in newer foobar2000 versions). You could try foo_youtube from that combobox (or update to newer foobar2000 version if you are using an older one).

Interruptions on playback

Possible reason: WebM gets selected for playback (or OGG/Opus which are WebM AO), component is configured to use native decoder and foobar2000 is selected in Media downloading. Make one of these three conditions to be wrong.

If program crashes because of this component

You can help fixing this problem by sending crash dump files, generated by foobar2000. Better to send crash dump files (*.dmp and *.txt) directly to fy@3dyd.com instead of using Send Report button.

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